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AOMi

Active Operations Management International
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  • CLIVE MOSLEY back
    Improving organisational performance and managing the people issues and implications of major business change in central government, manufacturing and utilities


    Clive Mosley

    Clive joined OCP in 1996. He has been consulting for more than 18 years to a wide range of clients in both the private and public sectors, with particular emphasis on service businesses and central government. Clive’s consultancy work has always focussed on improving performance and on the people implications of major business change.

    Prior to OCP Clive worked for Andersen Consulting (now Accenture) in their Change Management practice, and PA Consulting Group heading up their Reward Management consulting team.

    Before that he worked for Perkins Engines in a variety of Personnel and ER roles before becoming Personnel & Employee Relations Manager for their Peterborough manufacturing operations.

    Business strategy
    For a private hospitals operator, Clive was responsible for leading the Workforce Design strand of their transformation programme. The work involved:

    • helping to specify the design of the new operating model which will enable the company to deliver both privately-funded healthcare and public healthcare to NHS patients from the same hospital facilities
    • developing the people elements of the proposed solution (role designs, new employment contracts, novel terms and conditions, and new ways of working – for Consultant grade doctors as well as for clinical staff
    • working with Managers and DH representatives to shape the details of the new arrangements, and consulting with a wide range of stakeholders across the SHAs and PCTs involved.

    For the Bank of England, led the review of the IT Strategy for Monetary Analysis (the unit which provides support for the Monetary Policy Committee). The main activities were:

    • analysis of the goals, strategy and high level processes for the work of each Division
    • conducting benchmarking visits to establish comparisons with best practice in use of intranets and professional systems support processes in leading organisations in the UK and the US, and
    • defining new models of work practices for the Bank’s economists.

    The work was later extended to cover IT Strategy for all of the Bank’s business operations.

    Performance measurement and management
    For Royal Mail Service Delivery, worked on a project to deliver Performance Improvement in Processing Centres. This involved supporting the deployment of the initiative in one of Royal Mail’s biggest, underperforming sorting offices. A project team of six Managers was established with the aim of achieving sustained performance gains through an intensive and high-involvement approach. The team included local union representation from the outset. OCP supported the team in completing a diagnostic phase which focussed attention on the key root causes of performance and led to a plan addressing all aspects of the operation which was fully owned by the Managers in the operation. [The project was commended by Lord Sawyer’s report on Industrial Relations in Royal Mail.]

    Managing and integrating acquisitions
    For the Veterinary Laboratories Agency, after the merger of the Central Veterinary Laboratory with the regional Veterinary Investigation Centres OCP helped the merged Agency to review its organisation and business and develop a firm plan for the future. The work resulted in a new approach to Surveillance operations and the rationalisation of Agency’s Lab Testing Services so that expertise would be concentrated in fewer sites which would each provide services for the whole Agency

    Read Clive Mosley's detailed CV 114kb.