Liverpool Victoria Friendly Society (LV) was a niche player leveraging its position as a mutual friendly society. Its ability to forge strong links with affinity partners enabled it to offer a range of general insurance, banking and life products to its members. OCP carried out several assignments with LV, including integrating acquired businesses (eg Landmark) and reducing overhead costs.
Our work included advising on:
Our assistance included providing simulation-based training and coaching for 200 line managers and a software tool to assist operations management.
Our work delivered tangible benefits including a productivity improvement of 40%, a 30% rise in sales conversion rates and a halving of the staff attrition rate.